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Quality Coach Team Operating Model

The hub and spoke model is an effective org structure for a quality coach enabling team

📖 Quality Coach newsletter #30

A round-up of quality coach articles, events and articles from the quality coach book and community

Is Your Quality Ecosystem Thriving?

Value

When we take on a job, we're entering a contract to deliver some value and its wise to demonstrate your commitment to that contract. Just don't tie it to your self worth and the need for recognition.

Recognition

Just because you do an amazing job and you show value doesn't mean you will be adequately recognised. You cannot control being recognised. You can control what brings you joy in the day.

Quality Coach newsletter #29

A round-up of quality coach articles, events and articles from the quality coach book and community

The secret ingredient is joy

Let joy be the reason you want to demonstrate value, anything less is a shallow win.

Decoding the Dance: Customer Value Meets Quality

I suggest we begin exploring different ways to think about quality. Let's take a step back and critique our existing assumptions on quality. If we question what we accept as truth in testing, we may begin to identify new ways of achieving quality products that our customers really value.

Cost of Change in SaaS

Boehm's cost of change model has changed over the years. This article looks at the cost of change in SaaS and how it has changed the curve once again.

Tails don't wag, dogs do

Knowing what you can and can't control helps manage expectations. Over time, you can look for ways to incorporate some of these factors into your circle of influence.

3 Lens Quality Assistance Model

What to consider when transitioning to a quality assistance model

Product Excellence - Continuous Quality from Discovery to Support

Overview Introducing Product Excellence, a new framework that creates a single view of quality across discovery and delivery.   Delivering small batches of customer value in isolation comes with a cost. As a strategy for risk reduction, it wins hands down. It can come up short as a strategy for delivering

Glints in Leadership

I talk quite a bit about leadership as creating spaces where people can thrive and grow. It suits my leadership style to lead in such a way. I get to amplify my strengths and work in a way that rewards me. It's a beautiful experience to see people

Follow the Energy

Motivating a team when you're not on the team is tricky business. You could be expected to conduct a workshop to identify a quality strategy. Yet, you might not have all the context available to know what risks exist and why obstacles exist. What you call quality activities,