Less Friction, more Freeway This month's newsletter looks at the topic of frictionless services. I hope you enjoy it. It's more than a Field of Dreams It's not enough to simply create a frictionless service. I wish it were like Kevin Costner in "Field of Dreams", where "if you build

We're going with a Ted Lasso vibe this month. This month's premium article is amplifying success. Neil Younger has provided us with an excellent workshop and explainer to kick-start amplifying those positive vibes in your company. His article includes a short video explaining the workshop, plus a miro board to

This month we have a guest post by Gerard McCann. Gerard talks about those moments when a learning opportunity opens itself up. Of course, as a quality coach, you want to recognise those moments and use them as opportunities to share information, provide training, or suggest a facilitated workshop. I

Primarily through interviewing, I’ve discovered many people have different ideas of what a quality coach may be. For example, some software testers call themselves this, as they occasionally coach the team even though their core work is software testing within a team. Some folks who do this type of

December brings us a guest writer Deb Sherwood. Deb is a quality coach at Squiz, where she coaches over ten teams. Understandably she's got a unique approach to her role. It underlies the diversity of approaches a quality coach can take. Read her article on Five Quality Coaching Tips (when

Kent Beck & 3X Model, Agile Testing Days, and Strategies

I know two newsletters in one month! How good is that? And since it's the month of Halloween, this edition is "Quality Coach Newsletter 2" and just like any classic Halloween movie, it is the sequel that is the best!  There are two bundles of goodness in this newsletter that

Nine tips on hiring a Quality Coach This month's premium content is about hiring.  Hiring is difficult and time-consuming at the best of times. Hiring a quality coach role can be extra complex. In this premium content, I explore why and suggestions on how to navigate that complexity. I provide

Make Quality Coach book better Can you believe it's almost a year since I started writing this book? Personally, I'm really happy with the outcome. What about you though? If you are a regular reader, I'd love to hear from you on what you want me to Keep, Stop, and

This month's premium content explores the topic of when to coach, train and mentor a product team. This is important, as how you coach one team differs from another depending on where they're at in terms of owning quality. Situational Quality Coaching (when to coach, train & mentor)Like many things

Quality Coach Book  Actionable & practical tips on being a quality coach Freshen up your skills This month I've published a mammoth workshop packed full of goodies to help you get started on delivering a team test strategy. This article has got everything from miro boards to a slide deck to

Welcome to the May newsletter. I know it's June, but we've had an election in Australia and I was busy saving democracy. This month in my premium content, the quality coach article explores the topic of Quality Improvement. Building on the sailboat retrospective workshop I show you how to prepare

Welcome to the April newsletter. This month in my premium content, the quality coach article explores the topic of Example Mapping Workshops, a concept first originated by Matt Wynn.

Welcome to my regular newsletter where I provide updates and links to content that I enjoy. Premium readers a special thanks. You encourage me to continue to write and share my experiences. It's hard to digest the fact that I've been consistently writing on this blog for 15 years now.