Monthly Newsletter

Quality Coach Newsletter 15

Less Friction, more Freeway

This month's newsletter looks at the topic of frictionless services. I hope you enjoy it.

It's more than a Field of Dreams

It's not enough to simply create a frictionless service. I wish it were like Kevin Costner in "Field of Dreams", where "if you build it, they will come" is all it takes to simplify team scope. But in my experience, it takes hard work and intentionality to encourage teams to embrace what they perceive as 'additional work' regardless of how easy it is to pick up.

We have both internal and external interference when picking up new skills and tasks. And, if we want to really embed a 'way of working into a team, into a culture, we need to work on both types of interference.

Creating a frictionless service that is easy to pick up and use goes a long way to reducing external interference.

Work on reducing obstacles for teams, are tangible tasks that demonstrate quick wins. These are necessary for you to grow and build relationships.

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Some posts/talks on platform teams and quality engineering.

Round the neighbourhood

Great to see Heather Reiduff writing. In this post she looks back at her nine months at Glofox and writes about her wins.

Such an insightful post by Maaret on the value of documentation.

Areti Panou writes on the difference between Product Plans and Product Strategies and the value of using the product plan to communicate and interact with key people.

Care Tips for Product Plans

This article by Dragan Stepanovic comparing code reviews and pair programming was interesting to me.

‌Finally, I wrote a post on end to end testing and how its not just how logical it not that influences a team's decision to do end to end testing. We need to consider psych safety, and a companies openness to experimentation and exploration.