A practical framework for product teams that want to own quality. Written for quality engineers, tech leaders, and the product owners who back them.
What it teaches: how to lead change without forcing it · how to make quality visible without bad metrics · how to coach instead of police.
Out now · ebook · paperback · hardback · online course
Want to see how the framework lands before you commit? Ask the Handbook a question and read what it gives back. Trained on the book itself — answers come from inside the work.
Welcome! Ask anything from the Handbook.
The Quality Coach evolves software quality — from gatekeeping to enabling, from phase-based to continuous, from individual expertise to collective capability. Just as Extreme Programming transformed how we think about development practices, Quality Coaching transforms how teams own and improve quality. It's not about having a safety net; it's about teaching everyone to fly.— Kent Beck · Programmer
There is so packed into this Quality Coach Book excerpt from Anne-Marie Charrett! I love her Product Excellence model, with a focus on value to customers. And so much more, on critical thinking, risk, test design — and quality professionals as navigators in the team's quality journey.— Lisa Crispin
As a test manager, quality coach and trainer I am always looking for ways of improving my way of working, and ways to support my team in the best possible way. Finding the book Quality Coaching and website owned by Anne-Marie Charrett has been a great inspiration for me, and I am looking forward to the newsletters from Anne-Marie every time. Getting better at facilitation, running workshops, coaching my team to improve our way of focusing on quality — there is inspiration to find for all this and much more in the book.— Gitte Ottosen · Expert Test Consultant