Be like mist
When your role is an influencing one, with little direct control, focus on seeding ideas and providing options, less on making obvious impact
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Experiments in Quality Coaching
Use the concept of experiments to encourage product teams to try new approaches, tools and ways of working
Decoding the Dance: Customer Value Meets Quality
I suggest we begin exploring different ways to think about quality. Let's take a step back and critique our existing assumptions on quality. If we question what we accept as truth in testing, we may begin to identify new ways of achieving quality products that our customers really value.
Cost of Change in SaaS
Boehm's cost of change model has changed over the years. This article looks at the cost of change in SaaS and how it has changed the curve once again.
Tails don't wag, dogs do
Knowing what you can and can't control helps manage expectations. Over time, you can look for ways to incorporate some of these factors into your circle of influence.
3 Lens Quality Assistance Model
What to consider when transitioning to a quality assistance model
Product Excellence - Continuous Quality from Discovery to Support
Overview
Introducing Product Excellence, a new framework that creates a single view of quality across discovery and delivery.
Delivering small batches of customer value in isolation comes with a cost. As a strategy for risk reduction, it wins hands down. It can come up short as a strategy for delivering