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Quality Coach FAQ

Frequently asked questions from readers.

Billing & Invoices

How do I get an invoice or receipt?

You can view and download your invoices anytime through the Stripe billing portal:

Get Invoice/Receipt

After logging in with your email, you'll be able to:

  • View all past invoices
  • Download receipts as PDFs
  • Update your billing information
  • View your payment history

Managing Your Subscription

How do I cancel my subscription?

You can cancel your subscription anytime:

  1. Click the Account or Subscribe button in the navigation menu
  2. Go to your account settings
  3. Click Manage Subscription
  4. Select Cancel Subscription

Your access will continue until the end of your current billing period.

How do I upgrade my subscription?

To upgrade from free to yearly:

  1. Click the Account button in the navigation menu
  2. Go to your account settings
  3. Click Manage Subscription
  4. Select the Quality Coach Book plan option

You can also upgrade from the free newsletter to paid subscription the same way, or click Subscribe to Quality Coach Book on the home page.

Can I change my email address?

Yes! Log in to your account and you can modify your email address and other details from your account settings.

Email & Newsletters

How often will I receive emails?

We send emails at the following frequency:

Free Newsletter Subscribers:

  • 1 email per month - Monthly Quality Coach Newsletter featuring community picks, recent articles, and quality engineering insights

Paid Subscribers (Quality Coach Book):

  • 1 email per month - New Quality Coach Book chapter (sent early, before the newsletter)
  • 1 email per month - Monthly Quality Coach Newsletter (same as free subscribers, sent after book chapter)
  • Average: 2 emails per month

Paid subscribers get early access to new content - book chapters are delivered to your inbox first, then featured in the monthly newsletter that goes to all subscribers.

We respect your inbox! You can unsubscribe from any email at any time.

What's the difference between the newsletter and the book?

  • Newsletter (Free): Monthly roundup of quality engineering content, community articles, and general insights. Free members will have accesss to a pay per article model if they wish it.
  • Quality Coach Book (Paid - $20/year): Monthly chapter releases, workshop templates, practical guides, and in-depth content for quality coaches

Content & Access

Can I download the book?

No, the Quality Coach Book cannot be downloaded as a single file. Each month, a new chapter is sent to your inbox and posted online for you to read. This "book as a service" model means you get fresh content regularly.You can purchase a Kindle version of the book. See below

Can I buy the published Quality Coach's Handbook?

Yes! The Quality Coach's Handbook is now available for purchase in multiple formats:

Purchase the Quality Coach's Handbook:

What's the difference between the published book, online course, and the subscription?

  • Published Book (Leanpub/Amazon): Complete, edited version of the handbook - perfect for reference and keeping on your shelf
  • Online Course (Leanpub): Video-based learning with structured lessons, exercises, and downloadable materials
  • Online Subscription ($20/year): Access to the original content as it was first published, plus ongoing new chapters and updates

All options give you access to quality coaching frameworks, workshops, and practical guides. Choose the format that works best for your learning style!

What do I get with a paid subscription?

For $20/year, you get:

  • Access to all Quality Coach Book chapters (40+ articles and growing)
  • Monthly new chapter delivered to your inbox
  • Workshop templates and instructions
  • Practical guides for quality coaches
  • Community discussion and comments
  • Supporting the creation of quality engineering content

Do you offer a free trial?

Yes! New subscribers get a 5-day free trial to explore all the premium content before committing.

Contributing & Testimonials

Can I be a guest writer?

Absolutely! If you want to become a guest writer, please email me at contributor@annemariecharrett.com

All guest content is compensated through book subscriptions.

Can I provide a testimonial?

I'd love that! You can submit testimonials here:
Submit a Testimonial

Your testimonial may be featured on the website and in promotional materials.

Technical Issues

I'm having trouble accessing premium content

  1. Make sure you're signed in to your account
  2. Check that your subscription is active (Account → Manage Subscription)
  3. Try signing out and back in
  4. Clear your browser cache and cookies
  5. If issues persist, contact me at the email below

I didn't receive my email

  1. Check your spam/junk folder
  2. Add noreply@annemariecharrett.com to your contacts
  3. Check your email settings in your Account page
  4. Contact me if you're still not receiving emails

Still Have Questions?

If you have a question that's not answered here, feel free to reach out:

Last Updated: November 2, 2025