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# 💃Quality Coach newsletter #28
- URL: https://www.annemariecharrett.com/newsletter/quality-coach-newsletter-28/
- Published: 2024-07-13T21:29:21.000Z
- Updated: 2024-07-14T02:44:11.000Z
- Description: A round up of quality coach articles, events and articles from the quality coach book
- Author: Anne-Marie Charrett
- Tags: Monthly Newsletter

## 💃 Decoding the Dance: Customer Value & Quality 

There are times in our world of work when we encounter paradigm shifts in our thinking. I remember the first time I worked in a proper agile environment and finally getting that agile is not just another context in which testing is performed; it actually changes the risk profile, which impacts what and how we test. 

I believe product discovery and SaaS require another paradigm shift. We must change and morph how we think about quality, risk, and scope. This article is my attempt to discuss why this change is important, how it will impact, and how it relates to what you can do using a prevent, detect, and recover strategy. 

I hope you find it useful or at least thought-provoking. 

[Decoding the Dance: Customer Value Meets QualityI suggest we begin exploring different ways to think about quality. Let’s take a step back and critique our existing assumptions on quality. If we question what we accept as truth in testing, we may begin to identify new ways of achieving quality products that our customers really value.![](https://storage.ghost.io/c/e2/0b/e20b1dc7-7596-416c-bbad-2be3126c3a68/content/images/size/w256h256/2021/06/icon.png)Anne-Marie CharrettAnne-Marie Charrett![](https://images.unsplash.com/photo-1616696268023-d58ce531bafc?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=M3wxMTc3M3wwfDF8c2VhcmNofDE5fHxkdWV0fGVufDB8fHx8MTcyMDEyODgyM3ww&ixlib=rb-4.0.3&q=80&w=2000)](https://www.annemariecharrett.com/decoding-the-dance-customer-value-meets-quality/)

## Related Posts 

[Reshaping Quality in Contemporary OrganisationsTo test well we need to rethink quality and how we can build quality in as opposed to testing for it at the end.![](https://storage.ghost.io/c/e2/0b/e20b1dc7-7596-416c-bbad-2be3126c3a68/content/images/size/w256h256/2021/06/icon.png)Anne-Marie CharrettAnne-Marie Charrett![](https://storage.ghost.io/c/e2/0b/e20b1dc7-7596-416c-bbad-2be3126c3a68/content/images/size/w1200/2021/06/QEModelv3-2.jpg)](https://www.annemariecharrett.com/contemporary-quality-engineering/)

[Product Excellence - Continuous Quality from Discovery to SupportOverview Introducing Product Excellence, a new framework that creates a single view of quality across discovery and delivery. Delivering small batches of customer value in isolation comes with a cost. As a strategy for risk reduction, it wins hands down. It can come up short as a strategy for delivering![](https://storage.ghost.io/c/e2/0b/e20b1dc7-7596-416c-bbad-2be3126c3a68/content/images/size/w256h256/2021/06/icon.png)Anne-Marie CharrettAnne-Marie Charrett![](https://storage.ghost.io/c/e2/0b/e20b1dc7-7596-416c-bbad-2be3126c3a68/content/images/2024/02/Product-Exellence-by-Anne-Marie-Charrett-1-1.jpg)](https://www.annemariecharrett.com/product-excellence-continuous-quality-from-discovery-to-support/)

[What is Observability? What is Qualtability?Observability allows vision of the internals of a system without interference with that system. Qualtability makes visible the state of quality.![](https://storage.ghost.io/c/e2/0b/e20b1dc7-7596-416c-bbad-2be3126c3a68/content/images/size/w256h256/2021/06/icon.png)Anne-Marie CharrettAnne-Marie Charrett![](https://images.unsplash.com/photo-1450084195263-9a8b47617097?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwxMTc3M3wwfDF8c2VhcmNofDIwfHxvYnNlcnZlfGVufDB8fHx8MTYyMzkwNzM1Mw&ixlib=rb-1.2.1&q=80&w=2000)](https://www.annemariecharrett.com/observability-meet-qualtability/)

## 🏘️ Picks from the Community

This is a round-up from the community. There are so many excellent posts at the moment, and these are only some of them. 

[Nice versus KindA video that explains the difference between being nice and being kind.![](https://curiousduck.io/assets/images/favicon/favicon.png)Curious Duck - Elisabeth Hendrickson LogoElisabeth Hendrickson CEO / Founder, Curious Duck![](https://curiousduck.io/assets/images/gen/blog/2024-07-11-nice-v-kind.jpg)](https://curiousduck.io/posts/collections/2024-07-11-nice-vs-kind/?ref=annemariecharrett.com)

[Test Automation - Friend or Foe?Ideas and experiences on software testing, software development, conference speaking and organizing.![](https://visible-quality.blogspot.com/favicon.ico)Friend or Foe?Maaret Pyhäjärvi![](https://resources.blogblog.com/img/icon18_edit_allbkg.gif)](https://visible-quality.blogspot.com/2024/07/test-automation-friend-or-foe.html?ref=annemariecharrett.com)

[Last Call for QualityA look at why late testing fails and how to avoid this and common software testing anti-patterns.![](https://substackcdn.com/image/fetch/f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F6dd42f5e-2d2b-4374-b7e7-2b6f1e359c5d%2Fapple-touch-icon-180x180.png)QUALITY BOSSBrie Ransom![](https://substackcdn.com/image/fetch/w_1200,h_600,c_fill,f_jpg,q_auto:good,fl_progressive:steep,g_auto/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F1c1a1c24-0964-4feb-b9a5-b25c305b5f4d_1000x1000.png)](https://qualityboss.substack.com/p/last-call-for-quality)

[Flurry of bugsRecently I was doing some exploration around an area of a product. I didn’t have any specification or knowledge of the product, so it was…![](https://cdn-static-1.medium.com/_/fp/icons/Medium-Avatar-500x500.svg)MediumMelissa Fisher![](https://miro.medium.com/v2/1*kFrc4tBFM_tCis-2Ic87WA.png)](https://fishouthebox.medium.com/flurry-of-bugs-95dd10c7dba8?ref=annemariecharrett.com)

[Good Enough Quality Is Taking a DipIdeas and experiences on software testing, software development, conference speaking and organizing.![](https://visible-quality.blogspot.com/favicon.ico)Maaret Pyhäjärvi![](https://resources.blogblog.com/img/icon18_edit_allbkg.gif)](https://visible-quality.blogspot.com/2024/06/good-enough-quality-is-taking-dip.html?ref=annemariecharrett.com)

[✅ Quick Tip: Squashing CommitsAh, Github. Mostly, I feel good about it… I know the basics and use them frequently. Recently, I learned how to squash commits. And, for whatever reason, I cannot recall the commands quickly. Here’s my guide to running the commands for squashing commits.![](https://substackcdn.com/image/fetch/f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fe132144b-f5e5-48fc-9fbb-352173a4ecaa%2Fapple-touch-icon-180x180.png)Failure is FeedbackJudy Mosley![](https://substackcdn.com/image/fetch/w_1200,h_600,c_fill,f_jpg,q_auto:good,fl_progressive:steep,g_auto/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F1c43b3fc-11ef-4d41-a972-dd01dd66b424_480x360.gif)](https://failureisfeedback.substack.com/p/quick-tip-squashing-commits)

[Marit van Dijk on LinkedIn: Tips For Reading CodeAs developers, we spend more time reading code than writing it. Most of the time, we are reading code in our IDE - which provides useful features like syntax…![](https://static.licdn.com/aero-v1/sc/h/al2o9zrvru7aqj8e1x2rzsrca)LinkedInMarit van Dijk![](https://media.licdn.com/dms/image/sync/D4E27AQEr6hMRKfFDcA/articleshare-shrink_800/0/1711282680368?e=2147483647&v=beta&t=eMO9qZwAUj3zPgRRrrS6bl7eAdeEbMIki1uo_8PNHWY)](https://www.linkedin.com/feed/update/urn:li:activity:7161372731865788416?updateEntityUrn=urn%3Ali%3Afs%5FupdateV2%3A%28urn%3Ali%3Aactivity%3A7161372731865788416%2CFEED%5FDETAIL%2CEMPTY%2CDEFAULT%2Cfalse%29&lipi=urn%3Ali%3Apage%3Ad%5Fflagship3%5Fmyitems%5Fsavedposts%3Bidx%2BTUqqS9iCAGrSf3D8iA%3D%3D&ref=annemariecharrett.com)

## Upcoming speaking engagements

[Agile & Quality; Is quality \*really\* everyone’s responsibility?, Wed, Jul 24, 2024, 5:45 PM | Meetup\*\*Agile Quality - Is quality really everyone’s responsibility?\*\* \[Ann Marie-Charret\](https://www.linkedin.com/in/testingtimes/) In Agile, quality is a shared responsibility![](https://secure.meetupstatic.com/next/images/general/m_swarm_196x196.png)Meetup![](https://secure.meetupstatic.com/photos/event/c/e/600_518820206.jpeg)](https://www.meetup.com/scrum-12/events/298892061/?ref=annemariecharrett.com)

[HUSTEF - Hungarian Software Testing Forum on LinkedIn: #hustef #softwaretesting #softwarequalityWe proudly announce our first Keynote Speaker of HUSTEF 2024, the fantastic Anne-Marie Charrett! 🎉 We can't wait to meet her personally in Budapest - How…![](https://static.licdn.com/aero-v1/sc/h/al2o9zrvru7aqj8e1x2rzsrca)LinkedInHUSTEF - Hungarian Software Testing Forum![](https://media.licdn.com/dms/image/D4D22AQGXObabt-4AIg/feedshare-shrink_2048_1536/0/1706096542277?e=2147483647&v=beta&t=xd2dSo8JNQiXNzPv-59InlRsk7i1S8KxKARz44PR0C4)](https://www.linkedin.com/feed/update/urn:li:activity:7155887556297932800/?ref=annemariecharrett.com)

[Testing Talks Conference 2024 MelbourneWe want Testing Talks Conference 2024 to be a reunion for our community. A fun event for all; to share, learn and reconnect in-person.![](https://testing-talks-release-assets.s3.ap-southeast-2.amazonaws.com/favicon.ico)Testing Talks Conference 2024 Melbourne![](https://www.testingtalks.com.au/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdDRIIiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--d770658c6dd09517eb820728c1c197515ca70791/tt-2024-melb-graph.png)](https://www.testingtalks.com.au/upcoming-events/testing-talks-conference-2024-melbourne?ref=annemariecharrett.com)

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Anne-Marie