> ## Content Index > Fetch the complete content index at: https://www.annemariecharrett.com/llms.txt > Use this file to discover other available public pages before exploring further. # Quality Coach Newsletter 13 - URL: https://www.annemariecharrett.com/newsletter/quality-coach-newsletter-13/ - Published: 2023-03-19T05:47:38.000Z - Updated: 2023-03-19T05:47:38.000Z - Author: Anne-Marie Charrett - Tags: Monthly Newsletter, #60c1d1dd5b103d003bb281ff, #60c1d1dd5b103d003bb28202, #60c1d1dd5b103d003bb281f5, #60c1d1dd5b103d003bb281b2, #60c1d1dd5b103d003bb28187, #64324ade31c943003d684eca, #60c1d1dd5b103d003bb280ff, #60c1d1dd5b103d003bb281df, #60c1d1dd5b103d003bb281c0, #60c1d1dd5b103d003bb28136, #60c1d1dd5b103d003bb281bc, #60c1d1dd5b103d003bb280b7, #60c1d1dd5b103d003bb28171, #60c1d1dd5b103d003bb28203, #60c1d1dd5b103d003bb281b7, #60c1d1dd5b103d003bb280ca, #60c1d1dd5b103d003bb281fd, #60c1d1dd5b103d003bb2814f, #60c1d1dd5b103d003bb28169, #60c1d1dd5b103d003bb281b4 This month we have a guest post by [Gerard McCann](https://www.annemariecharrett.com/author/gerard/). Gerard talks about those moments when a learning opportunity opens itself up. Of course, as a quality coach, you want to recognise those moments and use them as opportunities to share information, provide training, or suggest a facilitated workshop. I remember when I first started working in coaching. I'd done a lot of 1:1 training with free students, but never in a formal way at work. So when I was given that learning opportunity, I quickly realised the value of this approach. It's an excellent post, with some great perspectives I hadn't thought of before. And Gerard clearly has experience in this field. Thank you for writing it. ## Teachable moments in Quality Coaching In his post '[teachable moments in quality coaching](https://www.annemariecharrett.com/teachable-moments-in-quality-coaching/)', Gerard explains what a teachable moment is: > *The term [teachable moment](https://en.wikipedia.org/wiki/Teachable%5Fmoment?ref=anne-marie-charrett) comes from education. Wikipedia says it "is the time at which learning a particular topic or idea becomes possible or easiest." Unfortunately, it's not always possible to undertake proactive quality coaching, which can mean we have to quality coach more reactively. I identify and seize teachable moments most frequently when a gap exists between the team's expected and actual performance, e.g. something has maybe not worked out in a sprint. As a quality coach, I'm jumping in quickly to help the team with the following steps and prevention from a quality perspective. The article explains the how and what around this.* ## **Related Posts** Some situational and context-related posts. [Situational Quality Coaching (when to coach, train & mentor)Like many things in tech, knowing when to coach, when to train and when to mentor depends on the team, how experienced a quality coach is, and the nature of what is to be learned.![](https://storage.ghost.io/c/e2/0b/e20b1dc7-7596-416c-bbad-2be3126c3a68/content/images/size/w256h256/2021/06/icon.png)Anne-Marie CharrettAnne-Marie Charrett![](https://storage.ghost.io/c/e2/0b/e20b1dc7-7596-416c-bbad-2be3126c3a68/content/images/2022/07/1-4.jpg)](https://www.annemariecharrett.com/situational-quality-coaching/) [Do your bugs only glow when its dark?I do a lot of offsite exploratory testing in very aggressive timelines and consequently I have to admit, I sometimes start making basic mistakes.![](https://storage.ghost.io/c/e2/0b/e20b1dc7-7596-416c-bbad-2be3126c3a68/content/images/size/w256h256/2021/06/icon.png)Anne-Marie CharrettAnne-Marie Charrett![](https://storage.ghost.io/c/e2/0b/e20b1dc7-7596-416c-bbad-2be3126c3a68/content/images/wordpress/2009/07/bugs-e1623019965964-1.jpeg)](https://www.annemariecharrett.com/do-your-bugs-only-glow-when-its-dark/) ### **Round the neighbourhood** I found this one through Alan's Page [Five for Friday](https://5blogs.wordpress.com/2023/03/06/five-blogs-6-march-2023/?ref=annemariecharrett.com); this one is for you, Michele! [What is ‘Developer Productivity’?Providing a mental model that informs developers where to focus their time and energy to improve productivity![](https://cdn-static-1.medium.com/_/fp/icons/Medium-Avatar-500x500.svg)MediumAlex Herweyer![](https://miro.medium.com/v2/resize:fit:1024/1*7l2MA31lVP-FUrzay39EMw.png)](https://medium.com/@alexherweyer/what-is-developer-productivity-4c58ec1b903e?ref=annemariecharrett.com) One of my favourite bloggers, Adam Knight, wrote the article below. This blog is chockers full of excellent articles. So do yourself a favour and head over for a perusal. [Is UX the new waterfall?‘It’s a real problem’ my host admitted as we walked down to the entrance lobby. I was in the main office of a major social media company…![](https://www.a-sisyphean-task.com/favicon.ico)Helping to Tackle the Never-Ending Challenge of Creating Software ProductsAdam Knight![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh5fDqKVXLoaxve3nPUcLe696ix05P-4A0AcQ8Ajxio4s0RfoliNZ9tTJxHT9I8vJ655CF4WjLnel5515wpCwJkPqLQONAXlXvaZLdGaL_ISERVhMIyeA48_DSxH2tOu4tj1VeF3WiaWNLEUZVbOFVXJTJz9cuaZg3XzSV9eDdD7IsQnXA8oBlpWecp6A/w1200-h630-p-k-no-nu/jonatan-pie-VlH2eHyE_50-unsplash.jpg)](https://www.a-sisyphean-task.com/2023/02/is-ux-new-waterfall.html?ref=annemariecharrett.com) And some new writers (at least to me!). [Types of API protocols- REST, SOAP, graphQL, gRPCDepending on the standards and underlying protocols, there are various types of APIs as discussed by Sowmya Sridharamurthy![](https://www.accelq.com/wp-content/uploads/2021/10/favicon.png)ACCELQ IncACCELQ Team![](https://www.accelq.com/wp-content/uploads/2023/03/types_of_api_and_its_usage.jpg)](https://www.accelq.com/blog/types-of-api-and-its-usage/?ref=annemariecharrett.com) [Integrate Cypress Automated Tests in a CI/CD Pipeline (Using Github Actions) — Part 1The idea behind CI/CD is to build, test, fail, and fix quickly. This allows for quick feedback and early detection of bugs. Automated…![](https://cdn-static-1.medium.com/_/fp/icons/Medium-Avatar-500x500.svg)MediumSandra Isamade![](https://miro.medium.com/v2/resize:fit:783/1*_YAAJHbT-_Vny0P89qBnZg.png)](https://medium.com/@sandra.isamade/integrate-cypress-automated-tests-in-a-ci-cd-pipeline-using-github-actions-part-1-ae455196c116?ref=annemariecharrett.com) ‌Finally, I wrote a post on leadership when change happens to you. [Dealing with unwanted change (coming to a state of acceptance)How do you deal with change when it’s something that happens to you? This post explores the sense of loss and anger when unwanted change happens.![](https://storage.ghost.io/c/e2/0b/e20b1dc7-7596-416c-bbad-2be3126c3a68/content/images/size/w256h256/2021/06/icon.png)Anne-Marie CharrettAnne-Marie Charrett![](https://images.unsplash.com/photo-1580566675342-9945a20eb134?crop=entropy&cs=tinysrgb&fit=max&fm=jpg&ixid=MnwxMTc3M3wwfDF8c2VhcmNofDh8fHByb3N0aGV0aWN8ZW58MHx8fHwxNjc4NDgzMzQz&ixlib=rb-4.0.3&q=80&w=2000)](https://www.annemariecharrett.com/are-you-your-missing-leg/) Until next month, Anne-Marie ‌ ‌*Like the Quality Coach Book?* [*Share a testimonial!*](https://senja.io/p/qualitycoachbook/r/uVm11c?ref=annemariecharrett.com)